Student Office Manager

Outdoor UW

Our team at Outdoor UW is passionate about outdoor recreation and provides service to our outdoor programs, including the Wisconsin Hoofers clubs, and Outdoor UW programs such as rentals, private and group experiences,, and more.

Work Schedule

  • OUW Operations Manager has varying hours in the spring and expanded hours in the summer. Reduced hours can be negotiated at the start of the academic year.
  • Winter: Training will begin in November. Transition to the position will be complete before winter break begins.
  • Spring Semester: January-mid March will have a varied, flexible schedule. Mid-March-May the position pivots to hiring and training, requiring more time (Approx. 20 hours per week). Employees are expected to attend a mandatory training weekend beginning April 23/24
    Summer: Expanded hours in the summer to include mornings, nights, weekends. (Office hours for OUW are 7:00AM until 9:00PM).
  • Flexible scheduling to accommodate student summer class schedule, scheduled vacations and previous commitments with advance notice.
  • Hours available for occasional after-hours event assistance and special events. Weekend availability is preferred and at times required.

Description of Responsibilities

Scheduling and Staff Development (30%)

  • Create student staff schedule using WhenToWork program
  • Coordinate staffing needs for the OUW service desk, rentals operation, and programs
  • Assist with hiring and coordinate training new student Operations Staff in Point of Sale, OUW Customer Service, lakefront risk management, and OUW policies and procedures
  • Manage the ouwmanager@union.wisc.edu email address inbox and issue timely responses
  • Lead semi-regular monthly meetings with Operations Staff
  • Attend weekly/bi-weekly check-ins with supervisor
  • Conduct individual check-ins with employees and monitor employee wellbeing
  • Continuously offer trainings when necessary to keep staff updated and capable

Office & Rental Operations (70%)

  • Assist on daily OUW Service Desk and Rentals operations, paperwork and filing
  • Regulate daily office tasks and cleanliness, delegating project-based tasks as necessary
  • Assist with managing and training employees in RecHub customer and member database
  • Assist with check-in and check-out of onsite and offsite rental equipment
  • Process payments from customers online, in person, over phone and maintain high level of knowledge over Point of Sale system

Qualifications

  • Enthusiasm for the outdoors, Outdoor UW, and the Hoofer organization
  • Strong communication skills and a willingness to take initiative and lead
  • Strong organization & time management skills and an ability to problem solve quickly
  • High level of knowledge of office and rental procedures
  • Ability to speak in front of a group and organize large meetings
  • Must be able to lift/carry 50lbs overheadPrior Experience (Preferred)
  • Experience working as an Outdoor UW Operations Staff member
  • Exceptional knowledge of outdoor rentals, the Wisconsin Hoofers Clubs and the OUW rental and lakefront operations
  • Demonstrated leadership experience

Benefits

  • Refine and develop leadership and communication skills
  • Develop time management and problem solving skills in a fast paced environment
  • Discounted memberships to all Hoofer Clubs

How to Apply

Submit a letter of interest and resume to ouwmanager@union.wisc.edu. Positions are open to non-UW Madison students, however UW-Madison students are encouraged to apply. Must be 18+ years old. Applications will be reviewed in October..

Contact Names and Emails

Mason Muerhoff, mmuerhoff@wisc.edu, 608.262.6898.
Ella Gustafson, ouwmanager@union.wisc.edu.

To apply for this job email your details to ouwmanager_union@wisc.edu